Privacy Policy

Mason Paw Transport LLC (“we,” “us”) respects your privacy. This policy explains what information we collect through this website, how we use it, and who helps us handle it.

Information we collect

When you submit a quote request, we collect the information you choose to provide:

• Your name, email address, and phone number, and how you prefer to be contacted
• Trip details such as pickup and destination cities, ZIP codes, airports, and dates
• Information about your pets, such as name, type, breed, weight, age, and health or behavior notes
• Transportation requirements and any other notes you include

We do not ask for street addresses, payment card numbers, or government ID numbers on this website. The website does not take payments.

Like most websites, our hosting provider automatically processes basic technical information (such as IP address and browser type) to deliver and protect the site. To prevent spam and abuse of our quote form, we keep short-lived counters based on a one-way scrambled (hashed) version of your IP address; we do not store your IP address with your request.

How we use your information

• To respond to your request and prepare a quote
• To plan and provide transportation services you book with us
• To communicate with you about your trip
• To protect our website from spam and abuse

We do not sell your personal information, and we do not use it for advertising.

Service providers we use

We share information only as needed to run the website and respond to you, or when required by law:

• Cloudflare hosts this website and stores quote requests in a database that only our team can access.
• Resend delivers the email notification that tells our team about your request. That email includes the details you submitted.
• Google Fonts provides the fonts used on our pages; your browser requests them directly from Google, which receives your IP address.

Links to other sites — such as our social media pages, CitizenShipper reviews, our separate merchandise store, and Amazon — are governed by those sites’ own privacy policies.

Cookies

The public pages of this website do not use advertising or analytics cookies. Our staff-only admin area uses a single sign-in cookie to keep authorized team members logged in.

How long we keep information

We keep quote requests only as long as needed to respond to you, provide services you book, and maintain our business records. You can ask us to delete your request at any time.

Your choices

You may ask us to access, correct, or delete the personal information you have provided by contacting us using the details below.

Children’s privacy

This website is not directed to children under 13, and we do not knowingly collect their personal information.

Changes to this policy

If we change how we handle information — for example, by adding photo uploads, analytics, or new service providers — we will update this page and the date above.

Contact us

Questions about this policy? Email Masonpawtransportllc@gmail.com or call (817) 793-3867.