Reviews
What pet parents say
Real feedback from families whose pets traveled with us — from cross-town trips to coast-to-coast moves.
4.9
★★★★★
Average rating from 71 reviews on CitizenShipper · 183+ trips booked since July 2022
Read every review on CitizenShipperShowing 67 selected reviews of pet transports, copied word for word from CitizenShipper. The rating above includes all 71 reviews.
★★★★★
“This was the first time I use this type of service. I was nervous about it, however everything went incredibly well! The driver was super flexible, we had some issues to get to the drop off location on time due to plane cancellations, I had to make arrangements in a pet hotel and the driver was so kind to drop off my dog there, all this changes last minute. All the time he was in communication with me and giving me updates and sending me photos of my dog. I’m so happy and satisfied with all the service. My dog is a 130 pound Great Dane.”
★★★★★
“Brentoya was very helpful and communicative. She shared photos of our pug Mel since she put him inside his cage and inside her car. She also provided updates of her location while driving to Melbourne. Thank you so much Brentoya for the great service you provided!”
★★★★★
“She was amazing, best pet transportation ever!!! If i ever need another transportation for my ferret definitely will book her again! I love how she was on time and she kept me updated on her for the travel.😊🥰If i could give this a 100 stars i would!!”
★★★★★
“They were awesome and friendly. My pet was delivered with all his belongings and they always stayed in communication with me and they got to me super fast and on time . At first i was alittle worried because i didnt know what to expect but it turned out better then i was hoping.. thank you guys for getting my little guy to me with out any problems.”
★★★★★
“My baby got to his destination safely. Smooth ride! Would you their services again”
★★★★★
“Very satisfied he did an job with our baby skye from Virginia to Tennessee stayed in touch with us the hole way there sent pics and gps tracking g and delivery her in a timely matter I would use again in the future.”
★★★★★
“Excellent service!! Delivered our new puppy on time and for a good price. Driver provided GPS tracking and responded promptly to all communications. Very happy with the service provided.”
★★★★★
“They delivered my baby Garfield safe and sound. He was lost and they brought him home. They kept me updated on where they were and sent me pictures.. I would definitely recommend Mason Paw Transport to anybody who needs pet transport”
★★★★★
“Will recommend every time! Got my boys to me safe and sound. Very grateful!!”
★★★★★
“Got my dog delivered super fast, way quicker than I expected. My dog wasn’t exactly on his best behavior for the ride, but my driver handled him exceptionally well and got him here safe and sound. Really appreciate the effort and patience.”
★★★★★
“Would highly recommend!! Shared their location so I knew where my dog was at all times. Pictures sent throughout the trip. Always responded in a timely manner when I texted/called. Wonderful people to entrust with my dog who is family. Thank you!!”
★★★★★
“Fast and quick delivery. Great communication.”
★★★★★
“Outstanding, professional, pleasant and went the extra mile to satisfy. I am a very satisfied and appreciative for looking after my pup from Texas to Pennsylvania. I will most definitely seek their services again.”
★★★★★
“I had a great experience. The service was easy to book, and Brentoya was fantastic. She safely transported my dog from Dallas to Austin. I would definitely use Mason Paw Transport again.”
★★★★★
“Brentoya safely delivered my little girl to me all the way from Tx to Pa. Thank you so much. 😊🐾🐶❤️”
★★★★★
“Good communication. Picture updates regularly. Got there safely and timely. Would use them again.”
★★★★★
“Brentoya Pace was professional, on time, and caring. Would definitely ask for her to transport again!”
★★★★★
“I chose Mason Transport based on their reviews and so I’m glad I did. It’s hard to trust someone with your furbabies but you can trust Brentoya and her husband. As promised, they got our 2 cats from California to Florida in under 72 hours. They delivered them safely to our chosen boarding facility giving us time to make the drive ourselves. Moving is stressful enough, I can’t thank them enough for making this a smooth process for us and the cats.”
★★★★★
“We were amazed at the service! Excellent time and our pet arrived safe and sound!”
★★★★★
“What a great experience! Highly recommend Mason Transport for all your pet transportation needs! They were very helpful throughout the entire process and kept us updated the whole time! Thank you again!”
★★★★★
“what a terrific experience. Brentoya made this far less scary than I was expecting it. Her communication, flexibility, patience and experience took away so much stress. She was just as in love with Penny as I am. I would trust her with her again in a heart beat. 5 stars is not enough. 100000/10. Thank you for bringing my baby home!”
★★★★★
“Great service and took the time to send photo updates.”
★★★★★
“Their communication is tops. They were prompt and handled everything with professionalism.”
★★★★★
“Great experience! Updated me throughout the way and took very good care of my cat. I highly recommend”
★★★★★
“Mason Transport is outstanding! They were able to pick up my daughter's dog the day after I made the request. Brentoya was sweet and updated us several times a day. She delivered from Texas to Pennsylvania in just two days. Juniper was delivered safe and sound. Would highly recommend!”
★★★★★
“Mason transport was awesome with my pit. They went the extra mile treated him with care I highly recommend them.”
★★★★★
“First time using a shipping transport company and I couldn’t be more happy with how it went. Juan communicated the whole time and sent photos when they made a stop for gas. Along with sending a GPS location so I could see where he was on the route to my house. I would use them again if the occasion arose.”
★★★★★
“Brentoya did such an amazing job of keeping me updated throughout the whole trip and sending me photos of my dog that she took splendid care of! The price was reasonable and always worth it when it comes to my Bailey! I am so thankful to have my dog back in my arms again, thank you guys! They also send a gps tracking, which is reassuring. The crate was provided as well as a leash. All you have to provide is food, which is smart anyways so that your pet doesn’t get an upset stomach when trying new food. My dog traveled from Texas all the way to Connecticut, and she arrived here really quickly too. Definitely recommend going with this company, you won’t regret it!! :)”
★★★★★
“Quick last minute pickup got my puppy delivered same day! Will definitely use them again”
★★★★★
“Great experience, I was kept up to date the entire trip. Happy and healthy puppy delivered without an issue.”
★★★★★
“Fantastic experience with this team, They transported our GSD from Colorado to our Home in Nj. Dog arrived safe and sound would definitely recommend them .”
★★★★★
“Our drivers were great. Friendly, communicative and open to making a last minute change. We couldn’t be happier!”
★★★★★
“Good communication, friendly and took great care with our bunny”
★★★★★
“Awesome experience! They were able to come the same day to pick up two cats to return to my sister safe and sound. Definitely recommend”
★★★★★
“Fast and reliable transport. Thank you for safely delivering our 2 Rottie girls safely from TX to NC. Great experience! Highly recommended!”
★★★★★
“You all day an absolutely phenomenal job transporting my new dog Lila!”
★★★★★
“Very professional. Sent me pictures when they stopped and delivered my Banjo boy safe and sound. Even drove through the early morning hours to deliver him home early. Would highly recommend. Thank you so much guys!”
★★★★★
“A pleasure to deal with. Quick pick up and delivery. Would definitely use their services again:)”
★★★★★
“Extremely reliable, punctual, cordial and caring for my pup. Excellent communication. To me it's a definite A+++++++++++”
★★★★★
“They were great! Fast, efficient, great transport vehicle, and updated us with tracking info.”
★★★★★
“Could not be happier with our pet delivery! Brentoya and Juan came in clutch after my pet transport cancelled last minute. Brentoya took excellent care of me..I was set up effortlessly within a few minutes! Juan got my puppy here safe and sound. Thoroughly impressed! Highly recommend! Thanks Brentoya and Juan!”
★★★★★
“Highly recommend Mason Transport! They drove our cats 1300+ miles in about 24 hours. So great they have 2 drivers, that makes for less trauma for the kitties. And plenty of room for them in their van. Would definitely use them again!!”
★★★★★
“I would like to thank them for a wonderful service they provided. I received my kitten in the time they stated.”
★★★★★
“The transport was handled swiftly. Booked Wednesday night My pet was picked up the next afternoon and dropped off to me the following day! I received pictures and updates throughout the trip.”
★★★★★
“Brentoya is a really good communicator! We had to move my niece's kitties after she passed away to a friend who had promised to take them in that event. During a very rough time for our family, Brentoya and her staff showed compassion and got the kitties to their new home very quickly for a reasonable price. Highly recommend!!!”
★★★★★
“Juan came through last minute to pick up my dog and drive her from Kansas City to Arizona. He was on time, communicated well, and took great care of my dog. I will use him again.”
★★★★★
“Excellent service all around. Made me know my animals were gonna be safe and sound. Provided excellent updates along the route. Would highly recommend and use again”
★★★★★
“I would highly recommend this company. They provided tracking and got my pup here safely! They replied in a timely manner and answered any questions I had. I will definitely use this company again if I need anything transported!”
★★★★★
“I LOVED THEM. My best friend and her partner tragically passed away and I had to get their babies (pitbulls) down here asap for one last goodbye. They were quick to reach out with a reasonable price. They were very emphatic to my situation, expressed their condolences and were communicative throughout. They began their route as soon as the shipping was booked and had the sweet babies here overnight. I can't express how truly grateful I am for y'all making it happen thank you guys!!”
★★★★★
“I loved Mason's Pet Transport! They communicated effectively throughout the trip and established a GPS real time tracker for our little pup along the way. They delivered within 8 hours of pickup, and were wonderful to work with! We have our tiny toy poodle safe in his new home thanks to these stellar people! They did not require prepayment, accepted cash on delivery for their fee, and made this experience a breeze! ❤❤❤”
★★★★★
“They were great. Let me know how everything was going, every step of the way gps tracking. Puppy arrived safe.”
★★★★★
“Awesome price and service”
★★★★★
“Masons pet transport 10/10 I can’t thank them enough!! Thank you so much they took care of my Johnny like I would! They kept me updated and I was able to track Johnny every mile of the way they are the sweetest people. With moving due to a PCS with two kids making sure flights where caught and moving our whole life’s to a new state this was the peace of mind we needed. I’m forever thankful❤️”
★★★★★
“Our driver Brentoya was very communicative, open and kept us updated on our pet. He was well taken care of, and arrived in great shape!”
★★★★★
“They did a great job.”
★★★★★
“Was very professional, and kept in contact with me at all times. If anything changed I was aware and most important my dog was taken care of which was all that matters. Would definitely recommend to anyone”
★★★★★
“Amazing! They did such a great job transporting a dog to its new adopted home/forever family. They kept us updated with a GPS tracker and also sent pictures updating us along the way. All in all, amazing service and would highly recommend.”
★★★★★
“Great service. Communicated well. Picked up on time. Dropped off on time. Minis were healthy and happy. I would highly recommend them.”
★★★★★
“After a 30 day CDC required quarantine in Miami from flying back into the country, I was overjoyed to see my Marley arrive as scheduled and back into my arms. Great communication and service. Highly recommended!”
★★★★★
“Great communication throughout. On time pick up and delivery. Everything went as hoped.”
★★★★★
“Nice ppl”
★★★★★
“I had a great experience with Mason’s Paw Transport. Our driver Brentoya was very prompt and responsive. Circumstances left us unable to rescue my FIL’s dog from the pound while he was in the hospital. M. P. T. Stepped in and went to the pound in Port Charolette Florida, and bring her to us in Austin, TX. Brentoya kept us informed the whole way, and even stopped to give Heidi a bath before she brought her to us. Thank you for all of your help!”
★★★★★
“Amazing communication, arrived early, and they took amazing care of her. Sent frequent pictures of her and a GPS.”
★★★★★
“Truly the most wonderful transportation we could have asked for. Sent constant updates and pictures. Was very reasonably priced and very quick travel time! My breeder was so happy with how clean they were that she now will be recommending them to everyone. 10/10”
★★★★☆
“Just know if you are like me and are a first time user that this citizenshipper (and I suppose others as well) may take a few days as they may be coming from another state. I didn't know that (that's on me) but in the end they were responsive to questions, texts, and my puppy arrived happy and healthy. I would use them again while keeping in mind they are coming from several states away.”
★★★★★
“Everything went very smoothly and we couldn't be more satisfied with the service we received. Our puppy was week cared for during the long road trip and I wouldn't hesitate to use Mason's Paw Transport again. Thank you so much for taking great care of our baby Brentoya!!”
★★★★★
“Masons transport was great! Very communicative and they arrived sooner than expected. Thanks!”
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